Shipping policy

Processing Time

Orders are processed within 1 business days.

Delivery Time

• UK orders: 1 to 2 days (next day courier)
• EU orders: 2 to 5 days
• International orders: 10 to 14 days

Shipping times may vary slightly depending on location and seasonal demand.

Tracking

Every order receives a tracking number sent directly to your email.

Lost or Delayed Packages

If your package is delayed, lost, or not delivered, we will assist you immediately.

Customs & Duties

Some countries may require import fees. These are the responsibility of the customer.

For help with your shipment, email:
support@puremizu.co.uk