Refund policy

We want you to feel confident when shopping with PureMizu. If your purchase does not meet your expectations, we offer a fair and simple return policy.

Returns

You can request a return within 30 days of receiving your item. The product must be unused and in its original packaging.

Refunds

Once we receive and inspect your return, we will issue a full refund to your original payment method. Processing takes 3 to 7 business days.

Exchanges

If your item arrives damaged, defective, or incorrect, we will replace it at no cost.

Non-Returnable Items

• Gift cards
• Items marked final sale
• Items showing signs of use

Return Shipping

Customers are responsible for return shipping unless the item arrived damaged.

To start a return, contact us at:
support@puremizu.co.uk